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(med)24 career center

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Explore positions
our values

What we believe in


We show kindness to both our colleagues and patients, and approach every aspect of our daily work with empathy and understanding.


Making people feel better is what we do best, but we also understand that sometimes what patients need most is to be listened to.


We are progressive in our attitude to the healthcare world, always aspiring to innovate and evolve, not just exist in the status quo.

our vision

Reinventing the way people experience healthcare

We’re striving to recreate the healthcare experience from the ground up, by combining online and in clinic consultations and services, and exceeding the expectations of our members and patients by providing them with world class healthcare, underpinned by the best people, the latest technology and real world innovation in practice.

Whilst other providers have tended to focus on developing more tailored and/or digital-only offerings, (med)24 will usher in a whole new way of interacting with customers, building personal, more familial relationships with our patients through in-depth understanding of their circumstances, seamless end to end experiences, individualised treatment choices and empathy-driven interactions.

Random people at the corridor in t he clinic

Delivering outstanding medical care.

(med)24 provides immediate access to urgent GP specialist-led care, as well as planned, ongoing care, to our patients and members, all underpinned with a level of customer service excellence that’s not found elsewhere in our industry. Our 24/7 clinic, which features the very latest point of care testing & diagnostics, as well as a complementary online platform, means our GP consultations can be accessed from anywhere in the world, and our members feel assured that impeccably delivered, outstanding medical care is just a call or click away.

Our mission is to reinvent the way people experience healthcare by informing and empowering our patients and members at every stage of their care, and the end result is a genuinely transformative relationship with their health.

The doctor is sitting at the couch and talking to its patient

A wonderful environment in which to work.

We’ve also thoughtfully designed our clinic and services to not only  offer our patients and members exceptional medical services, but to also provide our staff with a wonderful environment in which to work.

We are constantly exploring new ways of working and are looking out for new technologies that can streamline our services, in order to improve the quality of care our patients and members receive. From the initial greeting to day to day ailments, and urgent health concerns to sustained long term care, we are continually focussing on how we can do things better.

A group of four people sitting at the table and talking
join our team

Open Positions

If our vision and values have inspired you, perhaps a post at (med)24 is your next calling?
We are always looking for the best talent to join us. We are now recruiting for roles in our virtual services team and at our flagship clinic, (Paddington)24.

Senior clinic nurse

Our Senior Clinic Nurses will play an integral role on the (med)24 team. Reporting to the Director of Clinical Services you will work with the team to assess, diagnose & treat patients with minor injury & illnesses. (med)24 prides itself on excellence & offering a personal & customised experience to every patient & their family & you will provide the highest standard of personalised care.

You may often be required to work in a fast-paced environment & therefore you must be able to work autonomously in a calm, friendly & effective way at all times.  You must possess second to none interpersonal skills. You will need to be able to put patients at their ease, helping them with their needs while making sure they & their families feel comfortable & safe.

Responsibilities may include:

  • Providing evidenced based nursing services to patients at (med)24 which includes assessments, planning & implementation of care
  • Ensuring the provision of a high-quality patient care within a safe & efficient working environment for both adults & children
  • Providing screening & health education services in accordance with the NMC code of conduct
  • Supporting in the delivery of nursing procedures such as wound management, blood pressure monitoring, vaccinations & routine injections as prescribed, ECGs, cervical smears, assisting with minor procedures, minor ailments, women’s health procedures; whilst working within your personal competence levels - Working independently & integrating with other clinic colleagues in complying with agreed policies & procedures
  • Supporting the management of patient chronic conditions whilst working collaboratively with our clinicians to maintain robust call & recall processes
  • Responsibility for the efficient & safe running of the treatment room & equipment
  • Selecting, carrying out & interpreting results of specific tests or referring to other clinicians as appropriate
  • Ensuring all statutory regulations (e.g. infection prevention & control, health & safety, COSHH, fridge temperature monitoring, etc.) are implemented & adhered to
  • Maintaining accurate & comprehensive records of all care & treatment you provide in the patient medical records as outlined in (med)24 policy & procedures
  • Contributing in the development of new clinical services
  • Ensuring patients confidentiality is complied with at all times whilst adhering to your professional code of conduct
  • Informing your line manager of any reported or suspected failings in the provision of care within the clinic
  • Focusing on providing an outstanding patient experience & ensuring that our patients at (med)24 are at the centre of decision making & are prioritised
  • Participating in internal & external audit programmes essential from a regulatory & quality assurance perspective
  • Participating in clinic meetings & maintaining effective ways of communication with the integrated team & other stakeholders where concerns are raised in the delivery of high-quality care - Acting as a chaperone as requested by clinicians or other health practitioners
  • Working collaboratively with your colleagues, ensuring all clinical equipment is cleaned as per manufacturer recommendations
  • Ensuring good management of stock within the clinical environment & within the agreed levels
  • Adhering to the values of (med)24 in all interactions with others
  • Efficiently supporting the productive utilisation of the clinic space
  • Providing mentorship & supervision to your colleagues & sharing knowledge & experiences as required
  • Participating in the handling of complaints & incidents where appropriate

Successful experience &/or qualifications in nursing are essential.

Apply now
Patient concierge

Our patient concierge is the first person who will receive visiting patients when they arrive at our clinic and the warmth, kindness and sincerity of the initial welcome will likely set the tone for their entire visit. As a company, it’s very important to us at (med)24 that our patients are met by an attentive, helpful and charming member of our team who is able to quickly assess how urgent and serious their needs are, and react accordingly. Highly regarded by both our team and visiting guests as someone they can trust and talk to in confidence, our concierge is the soul of discretion, and by being deeply compassionate and reassuring,  puts everyone they encounter at ease almost immediately.

The concierge will always be impeccably presented and  professional when communicating with the team members and when attending to patients. We pride ourselves on the personalised service we provide to our patients and expect our concierge staff to become acquainted with patients who visit the clinic regularly.

Applicants with a customer-facing background in private healthcare and/or the hospitality industry would be ideally suited to this role.

The post holder will practice in accordance with the values and policies of (med)24. Areas of responsibility will include(but not be limited to) those outlined below:

  • Welcoming the patients and visitors to the clinic with a warm, friendly smile and outgoing, positive attitude
  • Assisting patients with booking appointments, check in and check out procedures and ensuring they receive a high quality experience
  • Maintaining records of appointments and providing support with other administrative duties as required by the clinic
  • Helping to ensure the safety and comfort of our patients
  • Communicating calmly and effectively with patients
  • Responding to patient requests efficiently and expeditiously
  • Ensuring that confidentiality and information security is maintained at all times when keeping patient records up to date
  • Acting as a chaperone when required
  • Ensuring a calm, inviting and welcoming atmosphere within the clinic, reporting any issues or concerns to the Registered manager
  • Ensuring that a range of refreshments are always available to maintain levels of comfort
  • Helping the clinic staff with daily preparation of the clinic
  • Completing responsibilities as required during your shift
  • Supporting the maintenance of security measures including locking rooms and facilities when required
  • Participating in clinic meetings and acting as a member of the multi-disciplinary team
  • When appropriate, asking patients for their feedback following visits, consultations and treatments at (med)24, responding to any issues raised immediately within your level of influence, and escalating patient concerns or complaints immediately to the Registered Manager as necessary
  • Immediately reporting any safeguarding or safety concerns to the Registered Manager
  • Co-operating and supporting, where required, with the maintenance of the staffing rota
  • Assisting, when required, with activities required to maintain regulatory compliance
  • Supporting the induction and ensuring patients' rights are protected
  • Participating in maintaining the health and safety of the clinic and of yourself
  • Engaging with external stakeholders as appropriate (for example, secondary care providers, medical concierges, corporate health care companies, private medical insurance companies, etc.)
Apply now
what we offer

Company Perks

An opportunity to work in a state of the art, modern Central London clinic.

Access to training with the latest high-tech medical equipment.

An ongoing programme of training to develop your career and interests.

A welcoming reception with administrative and secretarial support

A collegiate, supportive and efficient working environment

Flexible working patterns

join us

Apply to (med)24

Please fill out the form below or get in touch if you’re interested in learning more.

Senior clinic nurse
Patient concierge

Under the Equality Act 2010, the definition of disability is if you have a physical or mental impairment that has a “substantial” and “long term adverse effect” on your ability to carry out normal day-to-day activities. Further information regarding the definition of disability can be found at www.gov.uk/definition-of-disability-under-equality-act-2010.

Please add here your reasons for applying. You should refer to the job description and person specification to guide you. It would also be of value to describe particular strengths and talents that set you apart from others as well as including skills gained from work, home and other activities.

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