About Us

about med23

Welcome to (med)24

(med)24 is the only 24 hour private healthcare provider offering urgent access to primary care services with its own clinic in London.

Through a combination of thoughtfully assembled Membership Healthcare Plans, and a menu of convenient pay as you go services, we offer a more flexible, holistic approach to your day-to-day wellbeing and healthcare, built around your specific needs.

Our Philosophy

We’re revolutionising the healthcare experience by building more meaningful, personalised relationships with our members and patients. That means better understanding their circumstances, guaranteeing seamless end-to-end experiences, offering greater individualised treatment choices and always communicating as real individuals rather than a faceless service provider. We understand that needing health care of any kind can be stressful enough – so accessing that healthcare shouldn’t be another thing to worry about. (med)24 is a simple way to access primary medical care, when and how you want it.

We take pride in doing things differently:

A one-stop shop facility.

We’re able to conveniently carry out multiple consultations, tests, diagnostics and treatments in a single visit. Our preventative health assessments can help to catch issues before they develop, and ensure that we’re working together to plan ahead for what your mind and body will need in the future, rather than just being reactive. We understand that your time is as important as your health, and so we’ll provide the care you need as promptly as possible and in the fewest number of sessions that we can.

Patient-led. Always.

We understand that the patient is the most important person in health care, and everything we do is informed by that principle. That means giving you all of the knowledge that you need at every stage of the process, and making sure you feel empowered to make the right decisions about your care with our full support and guidance. Every patient at (med)24 has unique needs and requirements, so we always treat everyone as an individual, and listen carefully to their questions, requests and instructions.

Customer service that’s second-to-none.

Accessing medical care of any kind can be a stressful experience, so everything about our operation is built on the highest level of customer service and support. For us, it isn’t just medical expertise that matters, but having a friendly face that's always on hand to provide comfort and reassurance, and to guide you through any and all consultations, tests and treatments you may need. We treat the emotional side of our relationship with you as seriously as we treat the medical side.

A whole lot less stress.

We’ll take responsibility for your consultation and treatment pathways, handling tests, appointments, treatment bookings, logistics and referrals with no hassle whatsoever. We organise the logistics so you can focus on yourself.

The latest technology.

Our facilities utilise the most up-to-date technology and innovation in our processes. But we understand that tech isn’t a substitute for traditional care – it’s something that can enhance it when it’s used correctly. Our state-of-the-art testing and diagnostic equipment, online virtual consultation platform, and 100% secure patient record-keeping system provides integrated, ongoing connectivity and means that whatever services you require, your medical journey with us is effortless. So, no need to provide your details 100 times over, fill out endless online questionnaires, or talk to a chatbot about a personal matter.

Environments to put you at ease.

As well as having the very highest medical design accreditations, our clinics are more inspired by the interiors of a health spa, private members’ club or five-star hotel than a laboratory. We know that our surroundings have a big impact on our emotional wellbeing, so we’ve worked hard to make (med)24 a safe space where you feel comfortable, looked after and relaxed when you need it most. Our environments are calming, spacious and built with the same attention to detail that we apply to our medical work.

We look forward to taking care of you & your family.

To learn more about how to become a member please visit our membership page

 

(med)24 Paddington flagship clinic 

 

(med)24 Paddington flagship clinic