Our patient concierge is the first person who will receive visiting patients when they arrive at our clinic and the warmth, kindness and sincerity of the initial welcome will likely set the tone for their entire visit. As a company, it’s very important to us at (med)24 that our patients are met by an attentive, helpful and charming member of our team who is able to quickly assess how urgent and serious their needs are, and react accordingly. Highly regarded by both our team and visiting guests as someone they can trust and talk to in confidence, our concierge is the soul of discretion, and by being deeply compassionate and reassuring,  puts everyone they encounter at ease almost immediately.

The concierge will always be impeccably presented and  professional when communicating with the team members and when attending to patients. We pride ourselves on the personalised service we provide to our patients and expect our concierge staff to become acquainted with patients who visit the clinic regularly.

Applicants with a customer-facing background in private healthcare and/or the hospitality industry would be ideally suited to this role.

The post holder will practice in accordance with the values and policies of (med)24. Areas of responsibility will include(but not be limited to) those outlined below:

- Welcoming the patients and visitors to the clinic with a warm, friendly smile and outgoing, positive attitude

- Assisting patients with booking appointments, check in and check out procedures and ensuring they receive a high quality experience

- Maintaining records of appointments and providing support with other administrative duties as required by the clinic

- Helping to ensure the safety and comfort of our patients

- Communicating calmly and effectively with patients

- Responding to patient requests efficiently and expeditiously

- Ensuring that confidentiality and information security is maintained at all times when keeping patient records up to date

- Acting as a chaperone when required

- Ensuring a calm, inviting and welcoming atmosphere within the clinic, reporting any issues or concerns to the Registered manager

- Ensuring that a range of refreshments are always available to maintain levels of comfort

- Helping the clinic staff with daily preparation of the clinic

- Completing responsibilities as required during your shift

- Supporting the maintenance of security measures including locking rooms and facilities when required

- Participating in clinic meetings and acting as a member of the multi-disciplinary team

- When appropriate, asking patients for their feedback following visits, consultations and treatments at (med)24, responding to any issues raised immediately within your level of influence, and escalating patient concerns or complaints immediately to the Registered Manager as necessary

- Immediately reporting any safeguarding or safety concerns to the Registered Manager

- Co-operating and supporting, where required, with the maintenance of the staffing rota

- Assisting, when required, with activities required to maintain regulatory compliance

- Supporting the induction and ensuring patients' rights are protected

- Participating in maintaining the health and safety of the clinic and of yourself

- Engaging with external stakeholders as appropriate (for example, secondary care providers, medical concierges, corporate health care companies, private medical insurance companies, etc.)

 Our Senior Clinic Nurses will play an integral role on the (med)24 team. Reporting to the Director of Clinical Services you will work with the team to assess, diagnose & treat patients with minor injury & illnesses. (med)24 prides itself on excellence & offering a personal & customised experience to every patient & their family & you will provide the highest standard of personalised care.

You may often be required to work in a fast-paced environment & therefore you must be able to work autonomously in a calm, friendly & effective way at all times.  You must possess second to none interpersonal skills. You will need to be able to put patients at their ease, helping them with their needs while making sure they & their families feel comfortable & safe.

Responsibilities may include:

- Providing evidenced based nursing services to patients at (med)24 which includes assessments, planning & implementation of care

-Ensuring the provision of a high-quality patient care within a safe & efficient working environment for both adults & children

- Providing screening & health education services in accordance with the NMC code of conduct

- Supporting in the delivery of nursing procedures such as wound management, blood pressure monitoring, vaccinations & routine injections as prescribed, ECGs, cervical smears, assisting with minor procedures, minor ailments, women’s health procedures; whilst working within your personal competence levels - Working independently & integrating with other clinic colleagues in complying with agreed policies & procedures

- Supporting the management of patient chronic conditions whilst working collaboratively with our clinicians to maintain robust call & recall processes

- Responsibility for the efficient & safe running of the treatment room & equipment

- Selecting, carrying out & interpreting results of specific tests or referring to other clinicians as appropriate

- Ensuring all statutory regulations (e.g. infection prevention & control, health & safety, COSHH, fridge temperature monitoring, etc.) are implemented & adhered to

- Maintaining accurate & comprehensive records of all care & treatment you provide in the patient medical records as outlined in (med)24 policy & procedures

- Contributing in the development of new clinical services

- Ensuring patients confidentiality is complied with at all times whilst adhering to your professional code of conduct

- Informing your line manager of any reported or suspected failings in the provision of care within the clinic

- Focusing on providing an outstanding patient experience & ensuring that our patients at (med)24 are at the centre of decision making & are prioritised

- Participating in internal & external audit programmes essential from a regulatory & quality assurance perspective

- Participating in clinic meetings & maintaining effective ways of communication with the integrated team & other stakeholders where concerns are raised in the delivery of high-quality care - Acting as a chaperone as requested by clinicians or other health practitioners

- Working collaboratively with your colleagues, ensuring all clinical equipment is cleaned as per manufacturer recommendations

- Ensuring good management of stock within the clinical environment & within the agreed levels

- Adhering to the values of (med)24 in all interactions with others

- Efficiently supporting the productive utilisation of the clinic space

- Providing mentorship & supervision to your colleagues & sharing knowledge & experiences as required

- Participating in the handling of complaints & incidents where appropriate

Successful experience &/or qualifications in nursing are essential.

Our GPs lead the clinical services & we ensure that you have access to latest developments in technology to enable you to deliver the best care for your patients. We have an innovative approach & support the whole team in developing services with the patient being at the centre of our decision making.

You will be a lead for the team who will support in delivering service excellence & a world class healthcare experience. You may often be required to work in a fast-paced environment & therefore you must be able to work autonomously in a calm, friendly & effective way at all times. There will also be quieter times when you can focus on your development.

Our GPs will have special interests in urgent care & / or other specialties, & they will work cohesively with the team & be an advocate for (med)24.

Responsibilities may include:

- Undertaking a variety of general medical services including clinic consultations, telephone or video consultations, speciality clinics, checking & signing prescriptions & home visits

- Providing a safe, competent & acceptable standard of medical care taking part in the day to day activities

- Professional autonomous decision making relating to patients & their health needs 

- Assessing health needs of patients equitably & without judgement including history taking, diagnosis, investigation, treatment & referral as appropriate

- Screening patients for disease risk factors & early signs of illness

- Providing appropriate management of long-term conditions in line with national guidelines & best practice

- Reading & interpreting test requests & results ordered by you or others in the team & taking appropriate action on findings

- Providing appropriate health promotion, wellbeing & preventative health advice

- Maintaining patient records, ensuring clarity & completeness for continuity & quality of care

- Collaborating with other GPs & employees of (med)24 to achieve excellent experience of patients

- Professionally responding to queries & complaints in a timely manner

- Prescribing in accordance with the agreed formulary (or generically) when clinically appropriate

- Dispensing medication required for patients in the course of their treatment

- Responding to deteriorating patients taking key roles in resuscitation when necessary

- Contributing to service development & ensuring (med)24 is delivering good practice & within current NICE guidelines

- Participating as an active member of the leadership team to advance & develop services

- Working collaboratively to ensure effective clinical governance

- Undertaking administrative duties related to your role

- Participating in all activities required by our regulators & supporting & maintaining compliance within agreed standards

- Taking ownership & leadership to the clinic team & support them with up to date guidance & evidence-based practice

- Co-operating in the rota to provide adequate levels of care in the clinic

Successful experience &/or qualifications in general practice are essential.

Our Senior Physiotherapists will play an integral role on the (med)24 team reporting to the Director of Clinical Services. You will work collaboratively with the team to ensure evidence-based care is provided when assisting in a patient’s care & treatment. (med)24 prides itself on excellence & offering a personal & customised experience to every patient & their family, & you will provide the highest standard of personalised care.

Our Senior Physiotherapists will provide specialist services & targeted clinics to support a wide range of conditions & therapeutic interventions as a holistic approach to support prevention, recovery & wellbeing.

You may often be required to work in a fast-paced environment & therefore you must be able to work autonomously in a calm, friendly & effective way. You must possess interpersonal skills & a passion for delivering an excellent patient experience. You will need to be able to put patients at ease, helping them with their needs while making sure they & their families feel comfortable & safe.     

Responsibilities include:

- Providing specialist physiotherapy services including assessment, treatment & review using evidence-based practice. This may be in the clinic setting, place of patient residence or remotely.

- Ensuring the provision of a high-quality patient care within a safe & efficient working environment, being legally & professionally accountable for all aspects of work.

- Providing services & treatment plans for patients with a wide variety of conditions including but not limited to: neurological, orthopaedic, musculoskeletal, respiratory, gynaecological, genitourinary, falls & sports injuries.

- Undertaking core skills to include, but not limited to: massage therapy, manipulation, electrotherapy, therapeutic exercise, ultrasound to aid recovery, rehabilitation & wellbeing.

- To work independently & cohesively with the multi-disciplinary team.

- To manage long-term conditions secondary to disease or injuries, planning bespoke treatment sessions ensuring the patient is at the centre of the care pathway.

- Utilise specialist knowledge & clinical reasoning to plan & provide clinical interventions in consultation with other colleagues in the multi-disciplinary team.

- To main accurate, comprehensive records of all consultations & treatments in the patient medical records as outlined in the (med)24 policy and procedures.

- Contribute to the development of new service offerings.

- To participate in clinic meetings & maintain effective liaison with other agencies & staff concerned with the delivery of care.

- To adopt a patient centred & sensitive approach when providing therapy, involving patients in all aspects of the therapy process.

  Healthcare assistants (HCAs) are a vital part of the (med)24 team. As a key member of our team you will support medical staff & patients throughout the clinic. Under the supervision & direction of a clinic nurse, our HCAs carry out a wide range of duties to care for, support, & provide information to patients/members & their families.

Our HCAs will often be the first point of contact for a patient & we pride ourselves on excellence & offering a personal & customised experience for every patient.  You must possess second to none interpersonal skills & be able to put patients at ease, helping them with their personal care while making sure they feel comfortable & safe.

Responsibilities may include:

- Welcoming patients & visitors to the clinic

- Assisting patients & visitors with their check in procedure & ensure that they receive a flawless waiting experience

- Assisting, where competent, in general nursing duties under the supervision of a clinic nurse (e.g. urine testing, weight/height, blood pressure measurements, ECG recording, phlebotomy)

- Maintaining records of appointments & supporting with other administrative duties as required in the clinic

- Helping to ensure safety & comfort of our patients & visitors

- Sharing responsibility with the clinic nurse in the processing & management of laboratory samples, ensuring correct labelling, storage & data management as required by national patient safety agency (NPSA)

- Supporting the correct maintenance & storage of clinical equipment as per manufacturer's recommendation

- Supporting in the decontamination of clinical equipment where applicable as will be outlined in policy & procedures

- Supporting compliance with stock management systems which includes complying with ordering off stock, stock rotation & date checking systems

- Communicating effectively with all patients to ensure they are informed by providing clear information within your level of competence

- Ensuring that confidentiality & information security is maintained at all times, keeping medical records up to date at every stage of intervention

- Acting as a chaperone when required

- Ensuring sufficient health promotion & patient leaflets are available to aid in advertising services offered at the clinic

- Participating in regulatory compliance checks

- Responding to patient requests in a timely manner

- Assisting the clinic staff with daily preparation of clinical areas

- Supporting the maintenance of security measures including locking rooms & facilities when required

- Participating in clinic meetings & acting as a member of the multi-disciplinary team, immediately reporting any safeguarding or safety concerns to the Director of Clinical Services Co-operating & supporting where required with the maintenance of the staffing rota

- Advocating of service excellence & providing feedback to the Director of Clinical Services on good practice & areas of concern - Ensuring patient & visitor rights are protected & ensuring compliance with GDPR

- Complying with all health & safety policy & procedure when performing duties in the clinic

- Ensuring the patient is at the centre of all decision-making processes at all times

- Compassionately listening & talking to patients

- Participating, where relevant, in investigation processes involving complaints & incidents

Successful experience in healthcare is required.

A London based position, based at the (med)24 clinic in Paddington, and responsible for generating and driving creative, laterally thought out, informed and organised marketing and PR initiatives to promote the brand, and offering, in the local London catchment area and beyond. A role that focuses on communicating and marketing to existing (med)24 members, previous pay as you go customers, those subscribed to (med)24 mailing lists and to the wider public in order to hit key commercial business objectives, and continually grow awareness of, and affiliation with the (med)24 brand. Drive the sign up and retention of Healthcare Plan Members and Corporate Healthcare Plan Members, as well as the sale of pay as you go services through the use of tactical marketing campaigns, engaging content, high quality tools and communications platforms, partnership opportunities, personal networks and targeted outreach, ultimately building the (med)24 community and reputation.