We treat every kind of non-life-threatening ailment, just as your regular GP would, as well as providing care for on-going health concerns. We complement our responsive care with regular health screening to proactively identify and manage any ailments before they may present.
In the most convenient way for you. You can call or email us to book an appointment, log online to speak to a doctor remotely, or arrange to visit the clinic during our opening hours.
We can look after the management of all aspects of your health. From seamlessly arranging consultations and follow ups, and documenting all your treatments and medications, to Annual Medical Assessments, sequenced ongoing care, vaccination reminders and preventative wellbeing services, we proactively take the lead to help ensure you are well, and stay well.
We have GPs on staff with a wide range of registered specialisms, from paediatrics & women’s health, nutritional medicine and musculoskeletal conditions to lifestyle & aviation medicine , preventative care and sports medicine. We also work with external health professionals to offer services in other specific disciplines too.
Yes, (med)24 provides travel vaccinations for global destinations and can provide you with any health-related advice you need for travelling overseas.
Yes, if you join as a Member, we will monitor your child’s inoculation requirements, and email you to remind you when it’s time to make an appointment.
You can call the clinic on xxxxxx or email us at xxxxxx to both either an in-clinic or online appointment whenever is most convenient. Members who call to book will need to identify themselves (with their Membership details), and if you are not a Member you will need to register with us and provide a form of payment prior to booking.
In the case of registered Members not usually no. However those registering with us for the first time need to bring an accredited form of identification, and a birth certificate for any child you wish to register. A Nanny that brings in a child would need a proxy letter from a parent, and if you are not a UK national you will need to bring your passport. When seeing one of our doctors for the first time it’s helpful if you bring the correct details of any medications you may be taking.
Our consultations with doctors are 30 minute appointments. If you arrive up to 15 minutes late you’ll be able to see your doctor but your appointment duration may well be limited to the remainder of your appointment booking slot. If you arrive more than 15 minutes late, the Patient Concierge will determine whether it’s still possible for your appointment to go ahead, depending on how busy the clinic is. An arrival later than 30 minutes after the appointment time is classed as not attending.
If your circumstances change unexpectedly and you need to cancel an appointment with us, you can call us at the clinic on xxxxxxx or email us at xxxxxxx to let us know. Please ensure you cancel at least 24 hours in advance so we can ensure there are no cancellation charges.
We don’t apply any cancellation charges for appointments cancelled at least 24 hours in advance, however if you cancel less than 24 hours beforehand, or don’t attend your appointment, you will be charged for the appointment fee (or have an appointment detracted from your Membership plan).
We aim to always book you in to see the same doctor, or a specific doctor that you have requested. This will always remain subject to the doctors’ availabilities and schedules.
If you have a specific preference for a male or female doctor we will try to accommodate your request of course, but you may need to be a little more flexible on when you’d like your appointment to be, given our GP rotas are schedule 6 weeks in advance.
Yes we can provide chaperones if required.
Yes can provide a sick note, or fit to work note if one is required.
Yes we can. We have established links with a number of private healthcare organisations where we can refer our patients for acute (but not urgent), chronic or unexplained conditions that would benefit from the care of a particular external health professional.
Does (med)24 work with my private health insurer to ensure the treatments and medications I am covered for are paid for as part of my policy?
When approvals or contributions from an outside partner like an insurance provider are required, we will help simplify and streamline that process, assisting with any communications or paperwork you need, while you focus on your treatment and recovery. However, it is your responsibility to check your cover in advance to ensure what your pre-authorisation covers. If, for some reason, it’s not possible to secure a pre-authorisation number prior to treatment, you will have to pay for your test, treatment or procedure upfront and settle the matter with your insurance company separately.
Yes. (med)24 has a Patient app that allows you to request a booking, provides access to your pending and completed appointment bookings, correspondence, payment card details and payment transactions, and maintain your address, contact details and next-of-kin. Generally speaking it helps you manage your care with us.
No, we are a private clinic offering paid for Membership Health Plans and Pay As You Go services. However most of our GPs do devote some of their time to working shifts in the NHS, benefitting from a great deal of additional experience in different clinical settings.
If you are overseas (or even just impractically far from our clinic), you can book an appointment for an online consultation with one of our GPs whenever it suits. To book an online consultation you can call the clinic on xxxxxx or email us at xxxxxx.
Some of our GPs speak other languages, but we have a translation service, Language Line, that can provide support for any consultation you have with us. A Language Line translator can dial into a telephone or online consultation, or come to the clinic and translate face to face. We also provide access to braille and British sign language should you require additional support.
We’ll find you the right health clinic, hospital or consultant to help you, whatever your condition.
If you arrive at the clinic with severe or life-threatening injuries, or are taken seriously ill while visiting us, we will assess, stabilise and make arrangements to transfer you to a suitable secondary care unit (e.g. NHS hospital A&E). Your safety is always our first priority.
Yes we will be offering COVID-19 tests, both antibody, rapid antigen.
We aim to make using our facilities as easy, simple and convenient as possible, so are currently finalising partnerships with select car companies to be able to offer this service. If you do require transportation to or from our clinic, we can arrange it for you.
Life-threatening illness or serious trauma should always be directed to an Accident & Emergency Department at a hospital – if you’re unsure, please call NHS direct on 111, or in emergencies dial 999 and request an ambulance.
(med)24 was set up to be open 24 hours a day for in-clinic and online services. Temporarily, given the restrictions and limitations imposed by the COVID-19 pandemic, our opening hours have been amended to 7am to 11:30pm, but you will have access to an overnight bookings service able to arrange online appointments with our GPs between the hours of 11:30pm and 7am. If you require a face to face appointment, in person GP consultations and treatments can be arranged for the following day.
Alongside our doctors consulting rooms, treatment rooms, point of care testing room (where we offer a selection of in house diagnostic testing), therapies room, quiet room and reception area, you will find a children’s play area, toilets, a tea and coffee bar (where you can also get healthy snacks), and space to leave pushchairs. Secure guest wi-fi is available too.
All our GP appointments are 30 minutes, allowing our doctors to address the reason for your visit, but also assess your general health. We also include a generous 15 minute follow up appointment which is free.
(med)24 follows all the government guidance, legislation and best practice to keep our staff, Members and patients safe. While the pandemic continues we will be minimising the number of patients visiting the clinic at any one time. Patients will be taken into private rooms as soon as possible. Masks must be worn inside the building, unless one of our doctors asks that it is removed during an examination. Hygiene stations are available throughout the clinic. Where possible, please maintain a 2 metre distance from other patients and try to arrive on time for your appointment.
What services and support does the clinic provide for those suffering from the after effects of COVID-19?
If you’ve previously or recently had COVID-19 and have ongoing concerns about your health we can help. Our comprehensive Post Covid physical and psychological assessment looks at your physiological, cardiological and respiratory health, as well as your mental wellbeing before deciding on the appropriate treatment and therapy pathways to address your symptoms, and determine if any further referrals are required. If you are suffering from specific ailments resulting from COVID-19 that have persisted for more than 12 weeks (so called Long Covid), our multidisciplinary team are on hand to treat these more chronic conditions too.
Yes, we welcome walk-ins (or ‘Pay As You Go’) appointments. Please be aware that while we are enforcing COVID-19 secure measures, we are encouraging patients to call or email us, so we can ask you some questions to assess your condition. All patients will be booked into an online consultation with one of our GPs for an initial assessment before being booked in for a face-to-face consultation. Click here for our Pay As You Go consultation and treatment prices. You may find that it is better value to join as a Member and take advantage of the benefits offered within our Membership Healthcare Plans. If you’d like to discuss your options, please call us on XXX or click here for more information on the plans available.
Your (med)24 GP can provide a wide range of services and treatments, but we appreciate for a variety of reasons, we may not be the only GP surgery you visit. We are happy to work in concert with another GP (indeed we will encourage all patients to register with an NHS GP), and with your consent, will share your medical notes with them to keep your records up to date.
Your medical data and notes belong to you, so we will always ask if you’d like us to keep your GP updated on the medical care you receive at (med)24. If you would like them kept informed, we’ll contact your GP using the information you provided on your registration form, and send over treatment records, letters, prescriptions, test results and so on via Egress secure email.
Yes, we are able to dispense commonly prescribed medications on site, but can only fulfil prescriptions issued by a (med)24 doctor following an assessment.
Absolutely. We can send prescriptions to you via Egress secure email, as well as deliver, via independent pharmacy service, Medico2u, medications to your home, office, or the reception/concierge of your hotel. Deliveries can be sent by Royal Mail or bike messenger.
No we don’t perform x-rays at the clinic. However, we are establishing a link with a 3rd party private provider that can offer this service if required.
A parent, legal guardian or authorised carer (e.g. Nanny) must accompany a child to the appointment. Your child’s wellbeing is our first priority and we reserve the right to request identification and a proxy letter of authorisation for guardians or carers.
For (med)24 Members, it couldn’t be simpler. Online consultation bookings can be requested via email or phone 24 hours a day - our Patient Concierge or bookings service will be on hand to book a 30 minute online consultation right away. You’ll be emailed an email link to click on at the time of your appointment to speak with the doctor. If you are not a Member you’ll need to register with us and provide a form of payment before requesting a booking.
We aim to offer all our Members and patients an online appointment with a doctor within 24 hours. We will always ensure that we are adequately staffed and aim to offer an appointment that is most convenient for you.
You will need a quiet, ideally private, room with a good internet connection for your computer, tablet or smartphone. The microphone and speakers should be switched on, and your face clearly visible throughout the appointment.
Our GPs are trained to gather as much information as possible from patients during online consultations. Whilst it isn’t possible to take your temperature via a video link, the doctor will often ask you to take your own temperature, but also ask specific questions in order to make a clinical judgement based on your responses.
Yes, we can send you your prescription via Egress secure email
Data & Security
Yes. (med)24 has a Patient app that will provide access to your medical records, prescriptions and medications.
If you would like us to keep your GP updated on the medical care you receive at (med)24, we can identify them in our system from the national register, and send over treatment records, letters, prescriptions, test results and so on via Egress secure email.
A form of photo identification is required to register with (med)24, and we use 2 factor identification for anyone making a booking online. In the clinic we do identity checks via your picture and key information we have on our system, such as your name, date of birth and address.
If you are registering a child with us for the first time you will need to provide your child’s passport. If your child doesn’t have a passport, a birth certificate is also acceptable, and we’ll take a picture of your child on their first visit to the clinic.
If you are a Nanny or Au pair planning to bring a child to our clinic we need a proxy letter from a parent registered with us.
If you change your address, email address, mobile number or form of payment it’s important you let us know immediately. The changes can be made on the (med)24 Patient app or updated in person when you visit the clinic. It’s worth noting that we do not store your card details but instead use them to generate a secure payment ‘token’. This method safeguards the security of your data by substituting your card details with non-sensitive information. Only the token will be stored by us and will be used to acquire payment where required.
Simply make a request to the (med)24 team (a Data Subject Access Request) and we’ll be able to provide you with all the data we have on you in our system in the form of a PDF file that can be delivered to you via secure Egress email.
Data security is very important to us. All the information we have on our patients has strict access controls, and our staff are bound by confidentiality, as well as receiving information governance training.
We don’t record online appointments on a routine basis but have the ability to record them if we need to for some reason. We never record an online consultation without your consent.